This article is designed to help you resolve common issues when using your meal plan through the Boost app or website. Below, we will cover several common error messages you might encounter, explain the cause of each issue, and offer steps to resolve it.
Error messages when using a meal plan
1. Glitch! Campus card wasn't added.
Cause: This error occurs due to a connection issue between your device and the school's meal plan server. A poor or unstable internet connection can also prevent the campus card from being successfully added.
Resolution Steps:
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- Check your internet connection: Ensure you are not connected to the school's Wi-Fi network. Sometimes, campus Wi-Fi may interfere with the connection to the meal plan server.
- Switch to a stable network: If you are using the school’s Wi-Fi, try switching to a personal data connection or a different Wi-Fi network to see if the issue resolves.
- Reattempt the action: After verifying your connection, try adding the campus card again.
2. Double check your info.
Cause: This error occurs when incorrect credentials are utilized while attempting to add a campus card. It indicates that the information provided, such as the card number or login details are incorrect.
Resolution Steps:
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- Verify your credentials: Double check the information you entered when adding your campus card. This includes your student ID, password, and any other required details.
- Ensure the campus card number is correct: If you are manually entering the card number, make sure it’s accurate and free of any typographical errors.
3. Add money or pay another way.
Cause: This error occurs when there are insufficient funds in your account to complete the transaction or when there are no available meal credits to use.
Resolution Steps:
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- Check your account balance: Make sure there are enough funds in your campus card account to cover the cost of the meal or purchase.
- Add funds to your campus card: If your balance is low, you can add funds to your card. Follow the instructions for adding money to your account, click here.
- Ensure available meal credits: If the error specifically mentions "no meals available," verify that you have available meal credits or meal plans.
If you believe this is an error and your balance should be sufficient, please verify that your Campus Card is displaying the correct tenders or balances.
4. Glitch! Payment didn't go through.
Cause: This error is a generic one indicating that there was an issue processing your payment request. It signifies a problem on our end.
Resolution Steps:
If you receive this error message, please reach out to Guest Support.
It's highly recommended to always keep your app updated to ensure that you have the latest bug fixes and improvements.