This article helps to resolve error messages you may encounter when using your meal plan through the Boost app or website. Each section below explains the cause of the error and provides steps to resolve it.
If you recently received a new campus card, this may cause errors when loading it. Please contact student services or your meal plan admin for assistance.
Keep your app updated for the latest fixes and improvements.
Glitch! Campus card wasn't added.
Cause: This error is typically caused by a connection issue between your device and the school's meal plan server. A poor or unstable internet connection can also prevent the campus card from being successfully added.
Resolution Steps:
- Check your internet connection: If you are connected to the school's Wi-Fi, try switching to a personal data connection or a different Wi-Fi network, as campus Wi-Fi can sometimes interfere with the meal plan server.
- Reattempt the action: Once you've switched to a stable connection, try adding the campus card again.
If you are unable to successfully add your campus card, please reach out to student services or your meal plan admin on campus. They can confirm the meal plan is correctly set up in the campus system.
Double check your info.
Cause: This error occurs when incorrect credentials are utilized while attempting to add a campus card. It indicates that the information provided, such as the card number or login details are incorrect.
Resolution Steps:
- Verify your credentials: Double check the information you entered when adding your campus card. This includes your student ID, password, and any other required details.
- Ensure the campus card number is correct: If you are manually entering the card number, make sure it’s accurate and error-free.
Add money or pay another way.
Cause: This error occurs when there are insufficient funds in your account or no available meal credits to complete the transaction.
Resolution Steps:
- Check your account balance: Make sure there are enough funds in your campus card account to cover the cost of the order.
- Add funds to your campus card: If your balance is low, add funds to your card.
- Ensure available meal credits: If the error specifically mentions "no meals available," verify that you have available meal credits or meal plans.
Please contact your school's student services or your meal plan admin to verify your Campus Card balance.
Glitch! Payment didn't go through.
Cause: This error is a generic one indicating that there was an issue processing your payment request.
Resolution Steps:
- If you receive this error message, try placing the order again.
- If the issue persists, try removing the campus card and follow the steps in the Add a meal plan article.