Account Access
How do I uninstall and reinstall the Boost app?
On iOS or Android, press and hold the app icon and select the option to uninstall or delete the app.
Restart your device.
Reinstall the app from the App Store or Google Play.
Log in with your existing credentials to restore your account information.
App Settings
How do I enable notifications?
Go to your device's Settings, find the Boost app, and toggle notifications on.
How do I update the app?
Visit the App Store or Google Play and tap Update if one is available.
Ordering
How do I place an order without creating an account?
- Use the guest checkout on the Boost website. Select your campus and restaurant, add items, then choose Checkout as a guest when prompted.
Why isn't my order processing?
Try switching from Wi-Fi to cellular data (some networks have restrictions).
Double-check your drop-off location and make sure your pickup time isn't within the next 10 minutes.
Most kitchens need at least 10 minutes to prepare your order. Try selecting a later time or confirm your drop-off location. If you receive an error, choose another available time and try again.
If you're having payment issues, remove and re-add your payment method, or try reinstalling the app.
Promotions & Rewards
Where can I view my rewards?
- The Boost rewards program is limited to select locations. If the Promos & Rewards page is visible in your account, your Boost location is enrolled in one of the available Rewards Programs. To access the Promos & Rewards page, log into the Boost app or website and select Account > Promos & Rewards.
Why isn't my promo code working?
Make sure you enter the code exactly as provided. Promo codes are case-sensitive.
Check the expiry date and confirm the code applies to your current order.
Please note: we are unable to reissue expired codes or refund missed discounts.
Are gift cards accepted?
Boost does not support gift card payments. Please use an accepted payment method for a smooth checkout experience.
Refunds
How do I request a refund for my order?
Refunds are managed directly by the on-site dining team and not processed through the Boost app. This applies to U.S. locations only. For Canadian refund requests, contact Guest Support.
For the fastest resolution, we recommend connecting with the local team at the place of purchase, as they’ll be able to review your request and assist further.
Our support team is unable to provide a specific contact name or direct point of contact for the on-site dining team.
Meal Plans
Why isn't my campus card working in Boost?
If you are unable to successfully add your campus card, please reach out to student services or your meal plan admin on campus. They can confirm the meal plan is correctly set up in the campus system.
If you recently received a new campus card, this may cause errors when loading it. Please contact student services or your meal plan admin for assistance.
Keep your app updated for the latest fixes and improvements.
Where can I find information about my university's meal plan options?
For information about student dining services at your college or university, we recommend visiting Dine On Campus for the U.S. For Canada, visit Dine On Campus Canada.
Why can't I check in to the Frictionless Market?
A temporary pre-authorization will be applied at check-in using a credit or debit card. The pre-authorization will vary by site or location. The pre-authorization is a temporary hold used to verify available funds. Once your purchase is completed, the hold will drop off and be replaced by the final purchase amount.
Frictionless sites do not support digital wallet purchases (i.e., Apple Pay or Google Pay)
Students using a meal plan must maintain a minimum balance of $20.00 in their account in order to check in to a Frictionless market.
If the account balance is insufficient, an error message will be displayed, and the check-in process will be denied.