This article outlines how to identify potential duplicate orders in your Boost account, contact the location for assistance, and gather the necessary information to help resolve the issue quickly.
Steps to Resolve a Duplicate Order
1. Review Your Order History for Duplicate Orders
Search in the Orders tab of the Boost app or on the Boost website to verify duplicate orders. Review your Boost order confirmation emails (subject line - Your order with Boost - Order: XXX ) and compare the order numbers and timestamps to verify if there is more than one order submitted.
Resources: Order Receipts | Order Modification | Guest Order Cancellation Feature
2. Take Immediate Action by Contacting the Location
Contact the location where the order was placed as soon as possible. This is the quickest way to determine if one of the orders can be intercepted before the culinary preparation begins.
3. There Is One Order but Multiple Charges on Your Account
If your bank or card issuer shows multiple charges, the extra charge may be temporary or pending. Monitor the transaction charge status with your bank or card provider, as pending authorizations may appear before final processing is completed.
It is very important to confirm whether your Boost order history shows more than one order before contacting your bank, as pending charges may resolve within a few business days.
4. Provide These Details When Contacting the Local Team for Support
- The Boost order number(s)
- The time the order was placed
- The email address on your account
- The last four digits of the payment card used
- Screenshots of your Orders page or any relevant charge notifications
Providing these details helps identify whether more than one order was placed or if the charge is the result of a payment-processing issue.
How to Avoid Duplicate Orders in the Future
To reduce the chance of accidentally submitting the same order:
- Tap Place Order only one time
- Wait for the confirmation screen or confirmation email before attempting to order again
- If the app or website seems slow, check Orders before submitting a new order
- Use your order history to confirm whether the order was processed before attempting another purchase
- Make sure to use a secure, strong network connection to avoid submission errors that may lead to duplicate orders
If you have additional questions or need further assistance, please reach out to the on-site team.